Operations
Hands-on asset and property management that lifts NOI, reduces volatility, and improves tenant satisfaction.
Operating model
We run the assets like owners: decisions executed quickly, quarterly KPI reviews, strategy resets. Clear accountability, no surprises.
What we do
Leasing & revenue
Unit-mix optimisation, pricing rules, renewal programs, digital funnel, vacancy turn SLAs.
Tenant experience
Service levels, communication cadence, resolution time targets, NPS/CSAT tracking.
Maintenance & reliability
Preventative plans, critical-systems monitoring, parts inventory, warranty capture.
Vendor discipline
Scope clarity, competitive rebids, performance scoring, service credits.
Compliance & safety
Statutory inspections, remediation logs, incident reporting, audit trails.
Sustainability
Energy/water intensity, smart metering, retrofit ROI, waste reductions.
Capex execution
Owner-side PMO: tendering, change-control, pay-apps, practical completion, defects list.
Reporting you'll see
Live dashboards: Work orders by SLA, vendor scorecards, compliance status, energy intensity.
- •Monthly: NOI variance, opex trends, occupancy, rent roll aging.
- •Quarterly: Full KPI pack with forward-looking commentary and action plans.